Last updated: 7 October 2026
These Terms of Service ("Terms") are an agreement between you and Dori Media, a sole trader based in Christchurch, New Zealand ("we", "us"). They govern your use of the Glovebox hire management software and related services (the "Service") by hire operators outside New Zealand who sign up through gloveboxcentral.com, including operators in the United Kingdom, Ireland, the rest of Europe and Australia. New Zealand operators are covered by the getglovebox.co.nz terms. By creating an account you agree to these Terms, and you confirm you are using the Service for your business.
The Service
Glovebox is provided as is and as available. We work hard on reliability and security, but we do not promise uninterrupted or error-free operation. You are responsible for using the Service in line with the law that applies to you and your obligations to your customers.
We may add, change or remove features over time. Where a change materially reduces core functionality you rely on, we will give you reasonable notice by email or in the app.
Tax, legal and compliance
Glovebox gives you tools: tax rates and treatments pre-filled from your country's published standard rates, documents such as invoices and credit notes built from your settings, exports for your returns, and a rental agreement template. These are defaults and conveniences, not tax, legal or compliance advice. You are responsible for confirming the rates, treatments, registration status and agreement wording you use with your own accountant and legal adviser, for the content of the documents you issue, and for your filings. Where your country requires it, you must supply your own rental agreement before Glovebox will produce one.
Subscriptions and billing
Paid plans are billed monthly in advance and renew automatically until cancelled. The currency depends on the country your workspace operates in: pounds sterling in the United Kingdom, euro in Ireland and the rest of the European Union, and New Zealand dollars everywhere else. The price is shown before you subscribe.
Prices do not include VAT or other sales taxes. If you are a business in the United Kingdom or the European Union, you account for any VAT due on our services yourself, under the reverse charge. Where we are required to charge a tax, we will add it and show it on the invoice.
You can cancel at any time from your admin. Cancellation takes effect at the end of the current billing period. Partial periods are not refunded, except where the law requires it.
If a subscription payment fails, your workspace keeps running for 14 days. After 14 days, new bookings are paused until payment is made. Existing bookings, payments and customer communications are not affected.
Prices may change with at least 30 days' notice, except where founding member pricing applies.
Founding member pricing
The founding offer is limited to the first 50 operators. Your workspace is free to build and test for as long as you like, and a subscription begins when you go live. The founding rate for the plan you subscribe to is locked for as long as your subscription stays active. See the pricing section of this website for current founding rates by plan.
A failed or late payment that is settled within 14 days does not affect your founding rate. If you cancel and later subscribe again, current standard pricing applies.
Acceptable use
You agree not to misuse the Service, including by trying to disrupt it, access it without authorisation, or use it for unlawful purposes. You are responsible for keeping your account credentials secure and for the accuracy of the operator and customer data you enter.
- Do not upload content you do not have the right to use.
- Do not resell or sublicense the Service without our written permission.
- Handle your customers' personal data in line with the data protection law that applies to you: in the United Kingdom, the UK GDPR and the Data Protection Act 2018, and in the European Union, the GDPR.
Data processing
When you use the Service, you decide what personal data about your customers, drivers and staff goes into your workspace. For that data you are the controller and we are your processor. Our privacy notice covers the data we hold about you as our customer. This section applies to the data we process for you, and it is intended to meet the requirements of Article 28 of the UK GDPR and the GDPR.
- Instructions. We process your data only to provide the Service, on your documented instructions. These Terms and your use and settings of the Service are those instructions. If the law requires us to process it otherwise, we will tell you first unless the law forbids it.
- What and whose. The data is whatever you enter or collect through the Service: typically names, contact details, driving licence details, addresses, booking and payment records, and photos taken at handover. It concerns your customers, drivers and staff. We process it for as long as you use the Service.
- Confidentiality. Anyone we authorise to process your data is bound to keep it confidential.
- Security. We take appropriate technical and organisational measures to protect your data, including encryption in transit and access controls.
- Sub-processors. You authorise us to use the providers listed in our privacy notice. We will update that list and email you before we add or replace one. If you object on reasonable data protection grounds, you may end your subscription without penalty. We hold each sub-processor to data protection obligations at least as protective as these.
- Transfers. Your data is processed in Australia, New Zealand and other countries where our providers operate. Where UK or EU law requires a safeguard for a transfer, we rely on the standard contractual clauses and, for UK data, the UK addendum to them.
- Helping you. We will help you, as far as the nature of the Service allows, to answer requests from people exercising their data rights, to keep data secure, and with impact assessments or consultations with a regulator.
- Breaches. We will tell you without undue delay after we become aware of a personal data breach affecting your data, with the information we have, so you can meet your own obligations.
- At the end. When your account closes, you can export your data for 30 days. After that we delete it, unless the law requires us to keep it.
- Audits. We will make available the information you reasonably need to show these obligations are met, and allow and contribute to reasonable audits, on reasonable notice and at your cost.
Claude connector
A workspace owner can connect Glovebox to Claude, an AI assistant made by Anthropic, using the Claude connector. Once connected, Claude can read that workspace's data on your behalf and can propose a limited set of changes: settings and rates, setup for a new workspace, and fleet upkeep records such as odometer readings and services logged as done. The current list of what Claude can read and change is kept on the connector page. Today it cannot take, move or cancel bookings, charge or refund money, email customers, or edit or delete existing records.
Every change is yours. Claude never saves a change on its own. Each proposal comes back as a preview of the before and the after, and it is saved only when you confirm it in the conversation. A change you confirm is treated exactly as if you had made it in your admin yourself. You are responsible for reading each preview before you confirm it and for the result of any change you confirm. Glovebox does not review what you ask Claude or what Claude proposes.
Claude's answers are not our answers. Claude is a third-party service. We do not control what it says and do not promise its answers are accurate, complete or current. Do not rely on an answer from Claude in place of the figures in your workspace for tax, insurance, compliance or customer-facing decisions. Anthropic's own terms and privacy policy apply to your use of Claude, and our privacy notice sets out what Claude receives once you connect.
The connector only acts under a connection you approved by signing in. Anyone using a Claude that is connected to your workspace can read and propose changes as you, so treat a connection like a shared login and only connect Claude accounts you control. You can revoke a connection at any time under Settings, Claude connector, in your admin, which stops that access immediately. Changes already confirmed stay in place.
To the extent the law allows, we are not liable for loss arising from an answer Claude gave, from a change you confirmed through Claude, or from a connection you left in place. Most changes made through the connector can be corrected in your admin, and we will help where we reasonably can. The scope of the connector may grow. Each new capability is listed on the connector page, and anything that lets Claude act on bookings, customers or money will only be added with the same preview-and-confirm rule.
Termination
You may close your account at any time. We may suspend or end your access for a material breach of these Terms or sustained non-payment, generally after notice and a chance to fix the problem. When your account ends, you can export your data for 30 days, after which it is deleted.
Governing law
These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction. Nothing in these Terms limits or excludes any liability or right that cannot be limited or excluded under the law that applies to you.
Contact
Questions about these Terms? Email hello@gloveboxcentral.com and a person will get back to you.